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Applicable Models

This information is for the following models:

  • WF-1000X

About this download

Benefits and improvements

  • Improves connection stability and reduces sound skipping
  • WF-1000X no longer turns off automatically when you change the "Sound Quality Mode" using the "Sony | Headphones Connect" application on iOS devices

File Info

File Name

  • Firmware update 1.0.7 for WF-1000X

File Version

  • Version 1.0.7

Release Date

  • 30-11-2017

Preparation

Check the firmware version

If the firmware of your WF-1000X is version "1.0.7" or above, you do not need to perform the update.
If you're not sure, it's easy to check which version of firmware you have:

  1. Launch the "Sony | Headphones Connect" application.
  2. Connect your WF-1000X to the "Sony | Headphones Connect" application.
  3. Tap the three dots (menu button) in the upper right corner.
  4. Select "WF-1000X Version". This item is shown only when the device is connected.
  5. Confirm the WF-1000X firmware version.

System Requirements

Operating systems

Prepare an Android device (V4.4 or later) or an iOS device (iOS 9.0 or later) that satisfies the following for the update.

  • Internet must be connected.
  • The latest version of "Sony | Headphones Connect (v2.1.2 or higher)" must be installed.

Download

Important notice

DO NOT "insert the main unit into the battery charger" or "Power off" while downloading/transferring data/updating, otherwise the headphones may become unusable.

DO NOT perform the update in a place where the Wi-Fi signal is inconsistent, such as:
- on a train/in a place where Wi-Fi signals become congested
- near a microwave, cordless phone or any other devices that use the 2.4 GHz band frequency radio waves

Make sure that both devices (Android/iOS device and WF-1000X) are fully charged.

Disconnect all other Bluetooth devices such as wearable devices or smart watches from your iOS device before starting the update.

Before you upgrade

  • After updating, the firmware cannot be reverted to an earlier version.
  • For Android devices, this update procedure takes approximately 17 minutes to complete.
  • For iOS devices, this update procedure takes approximately 37 minutes to complete.
  • To update these headphones, follow the procedure below:
    • Download data from the server to the iOS device or the Android device.
    • Transfer data from the iOS device or the Android device to the headphones.
    • Execute update with the headphones.

Install

Step 1: Install the update

  1. Launch the "Sony | Headphones Connect" application.
  2. Connect your WF-1000X to the "Sony | Headphones Connect" application.
    • For Android devices:
      • If you have never connected to "Sony | Headphones Connect" before, follow the instructions on the screen, and connect the headphones with your Android device.
      • If you have already connected to "Sony | Headphones Connect" before, select "WF-1000X".
    • For iOS devices:
      • If you have never connected to the "Sony | Headphones Connect" application before, press "Connect to the new headphones".
      • If you have already connected to "Sony | Headphones Connect" before, press "Connect to the paired headphone", and select "WF-1000X".
  3. The following screen will be shown when the connection has been established.
  4. If an update is applicable, "Headphone update is available" will be displayed, and you can press "More Info".
  5. Verify that "Version 1.0.7" is displayed and press "OK" to start the update.
  6. Once the download starts, it will automatically move to the next screen after the download is completed.
    NOTE:
    When the message [Bluetooth Pairing Request] is displayed, press "Pair". Then the update will resume. (Only for iOS devices.)
  7. The transfer starts. It will automatically move to the next screen after the download is completed.
  8. Once the transfer starts, it will automatically move to the next screen after the transfer is completed. It will take about one minute.
    NOTE:
    Do not insert the main unit into the charging case or turn off your headphones while downloading updates, transferring data or updating, otherwise the headphones may become unusable.
  9. When the software update is completed, press "OK".

Step 2: Check the update was successful

After the update, confirm that the new version has been installed successfully by following the steps in the [Check the firmware version] section.

If the firmware version shown is "1.0.7", the upgrade was successful.

Questions & Answers

If "Software update failed" is displayed during the update.

  1. Press "OK".
  2. Then charge the WF-1000X once in the battery charger and take it out again.
  3. After that, restart "Sony | Headphones Connect" and update again

Even though the update failed during the process, check the firmware version. If the Version is shown as 1.0.7, the firmware update was successful. If not, try the firmware update again. You can check the "WF-1000X Version" from the setting in the "Sony | Headphones Connect" application. To find out how to check the version, go to the "Check the firmware version" in the "Preparation" section on this page.

You may find some related information on the following page.
Sound cuts out or no sound comes out of the right unit of the headset.(WF-1000X)