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Repairs & Troubleshooting Support
Do you think your product requires a Service?
 

Before sending your Sony product for repair we recommend you take time to:

  • Review your user manual to confirm correct use
  • Visit our Product Support Section for the frequently asked questions, downloads and tutorials
  • Speak to Sony Service Helpdesk

Choose the product category below to get started:



 


VAIO Notebooks Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:

Have you used VAIO assist? Our software simplifies basic maintenance and troubleshooting tasks to keep your VAIO in good shape.







Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


Sony Tablet Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:





Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


Xperia Tablet Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:





Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


Handycam Camcorders Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:






Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


Cyber-shot Cameras Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:





Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


WALKMAN MP3 Players Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:





Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


BRAVIA TVs Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:

Basic Troubleshooting

Have you lost picture?

  1. Check that your aerial is plugged in correctly and your TV channel correlates to the video input. For example, if you are using an HDMI cable from another device (ie. set top box, Foxtel etc) check the TV channel (via your remote) is set to the channel/port the HDMI cable is plugged into at the back of the TV.
  2. In parts of Australia, TV is broadcast in both analog and digital signals. The broadcast will ‘switch’ to digital-only as a phased change (or switched off) across the country from now until the end of 2013. This means that Australian TV will be broadcast using digital-only signals. For more information click here.
  3. As the final step in the move to digital-only TV, some channels will change frequencies, after they’ve changed, you’ll need to retune your digital TV,  or recorder to keep watching your favourite shows. For information about the need to retune including when your area will need to retune, please refer to click here.  For information on how to retune please refer to click here.

Are you missing all of your Digital Channels?

  1. Check that your aerial is plugged in correctly and your TV channel correlates to the video input. For example, if you are using an HDMI cable from another device (ie. set top box, Foxtel etc) check the TV channel (via your remote) is set to the channel/port the HDMI cable is plugged into at the back of the TV.
  2. Attempt a Digital retune, click here.
  3. In parts of Australia, TV is broadcast in both analog and digital signals. The broadcast will ‘switch’ to Digital as a phased change (or switched off) across the country from now until the end of 2013. This means that Australian TV will be broadcast using digital-only signals. For more information click here.
  4. As the final step in the move to digital-only TV, some channels will change frequencies, after they’ve changed, you’ll need to retune your digital TV,  or recorder to keep watching your favourite shows. For information about the need to retune including when your area will need to retune, please refer to click here.  For information on how to retune please refer to click here.

Are you missing your TV program guide (commonly known as EPG)?

  1. Firstly, check whether all channels are affected. If the EPG is missing from an individual channel the issue may be related to the broadcaster/signal.
  2. Check that your aerial is plugged in correctly and your TV channel correlates to the video input. For example, if you are using an HDMI cable from another device (ie. set top box, Foxtel etc) check the TV channel (via your remote) is set to the channel/port the HDMI cable is plugged into at the back of the TV.
  3. Attempt a Digital retune, click here
  4. Finally, confirm your Television is running the latest Firmware Update, click here.
  5. In parts of Australia, TV is broadcast in both analog and digital signals. The broadcast will ‘switch’ to Digital as a phased change (or switched off) across the country from now until the end of 2013. This means that Australian TV will be broadcast using digital-only signals. For more information click here.




Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Call our Support Team on 1300 13 7669 to arrange your Service Booking. Please ensure you have the correct model number and serial number for your TV with you so that we can promptly arrange your service booking..


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


SLT & DSLR Cameras (A-mount) Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:





Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


NEX Cameras (E-mount) Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:





Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


Voice Recorders Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:





Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


Blu-ray Disc Players Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:





Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


Xplod CD Receiver Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:





Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 


Hi-Fi System Consumer Product Support

If you are having difficulty with your product, we have detailed information available to troubleshoot and support your product via our product support site.

Here you can find:





Still having problems and require a repair?

If you believe your product requires a repair, Sony provides experienced, skilled and professional National Service Provider, who has been trained, certified and are supported by Sony.

STEP 1

Have you visited our Frequently Asked Questions?
Have you reset/rebooted your product?
Have you updated the System Software located in the product support page?

STEP 2

Ensure you have your product in front of you and call our Support Team on 1300 13 7669. Our support team will arrange your Service Booking and courier pick-up (excludes Television).

STEP 3

Print the Sony Service Pack and follow the instructions.
Download files here.


You may also search for a Service Centre near you - Authorised Service Centres. Please check with the centre you wish to visit, before taking your product to them, to avoid inconvenience.




 
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