Sony Support

Article ID : 00083256 / Last Modified : 29/03/2019

Unable to operate the Bluetooth speaker.

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  1. .Check that this system is turned on.
  2. If the POWER/HOLD switch is set to HOLD, slide it to the center.
    Power Hold Switch
If you are still unable to operate the Bluetooth® speaker, press the RESET button found on the left side of the Bluetooth speaker with a thin object like a small pin. 
Reset Pin

If you have followed the steps provided and you are unable to operate the speaker, repair may be required.