Article ID : 00101207 / Last Modified : 10/10/2021

How to turn off or exit the DEMO mode on the TV (Android TV™/ Google TV™/ WxxxB or XxxxB series).

Feature of the BRAVIA TV is displayed at the top and bottom of the screen.

    IMPORTANT:

    • This article only applies to specific products. Please check the Applicable Products at the bottom of this article.
    • If model-specific information is required to complete any of the steps in this solution, refer to the manual supplied with the product.

    Exit Demo Mode from the settings menu. To find the steps, select your TV model type from the following.

    For Android TV and Google TV:

    Set Demo mode and Picture reset mode to Off.

    1. Open the  Settings screen. How to access Settings
    2. The next steps will depend on your TV menu options:
      • Select System — Retail mode settings — Set Demo mode and Picture reset mode to Off. (Android™ 10)
      • Select Device PreferencesRetail mode settings — Set Demo mode and Picture reset mode to Off. (Android 9)
      • Select Retail mode settings — Set Demo mode and Picture reset mode to Off. (Android 8.0 or earlier)
        The Retail Mode settings screen
        The screen varies depending on your TV model. The above is an example.

    NOTE: Depending on the product, you can also cancel by holding down the TV button on the side of the TV.

    The TV button on the the TV body

    1. A Rear view of the X9400C series
    2. Rear view of the X8500C series

    For WxxxB series / XxxxB series:

    Set Demo Mode and Picture Reset Mode to Off.

    1. Press the HOME button on the remote.
    2. Select ImageSettings on the HOME screen.
    3. Select Image Preferences or System Settings.

      NOTE:
      • If your model requires you to choose System Settings, select General Set-up and then go to step 4.
      • For the model which requires you to choose Preferences, go to step4 directly.
    4. Select Shop-front Display Setting.
    5. Demo Mode and Picture Reset Mode are displayed.
    6. Set Demo Mode and Picture Reset Mode to Off.