Article ID : 00114300 / Last Modified : 11/04/2018

The detection frame is displayed on the face instead of the eyes.

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When the camera detects a face and does not detect the eyes, the detection frame will be displayed on the face.

The camera may detect the face instead of the eyes in the following situations:

  • In low-light or back-lit conditions.
  • When the eyes are closed.
  • When the person is in the shade.
  • When the person is out of focus.
  • When the face is on the side-view.
  • When the face size is too small.