Article ID : 00118483 / Last Modified : 01/08/2018

Cannot access the network service contents of the Google play Store, Movies & TV, Music (Google play), YouTube or Games applications.

Applicable Products and Categories of This Article

These applications require an Internet connection and the correct Date & time settings. Follow the steps below to make sure that your BRAVIA TV is connected to the Internet and that the Date & time settings are correct.

To check network status:

  1. Press the HOME button on the remote.
  2. Select Help, then press the Enter button.
  3. Select Internet connectivity symptoms, then press the Enter button.

To set date and time:

  • If the BRAVIA TV is connected to a network:
    1. Press the HOME button on the remote.
    2. Select Settings, then press the Enter button.
    3. Select Date & time in the SYSTEM PREFERENCES category, then press the Enter button.
    4. Set Automatic date & time to On.
    5. Set Time synchronization to Use network-provided time.
  • If the BRAVIA TV is not connected to a network:
    1. Press the HOME button on the remote.
    2. Select Settings, then press the Enter button.
    3. Select Date & time in the SYSTEM PREFERENCES category, then press the Enter button.
    4. Set Automatic date & time to Off.
    5. Manually adjust the Date and Time.

NOTE: The Date & time settings can also impact the following functions. If the Date & time settings are not correct, these functions may not work properly.

  • Search / Voice Search
  • Voice Actions
  • Backdrop (screen saver with scenic pictures)