Article ID : 00129703 / Last Modified : 11/04/2018

How to resolve when the message prompting to attach the lens appears and the lens is not recognized?

The message prompting to attach the lens appears and the lens is not recognized.

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The lens may not be attached properly, or there may be a bad connection of the lens contacts either on the camera or the lens. Remove the lens, clean the contacts with a dry cloth, and attach the lens again.

If the problem persists even if you try the above, the camera may need to be repaired.