Article ID : 00196965 / Last Modified : 12/03/2018

Netflix 4K contents via HDMI from UBP-X800 cannot be seen.

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Check the following.

  • 4K/60p support is required for Netflix 4K contents. Please confirm whether or not your TV supports 4K/60p.
  • If the software version of  UBP-X800 is old, Netflix 4K contents may not be seen properly.
    Please perform the software update to the latest version.