Article ID : 00180665 / Last Modified : 16/08/2017

Notice to Customers using Walkman “NWZ-S736F/S738F/S739F” and VAIO “VGN-TT15/TT16/TT17” models

Applicable Products and Categories of This Article

2009-04-09
Thank you for your continued interest in Sony products.

Sony has recently discovered that the cord of the supplied headphones for Walkman “NWZ-S736F/S738F/S739F” and VAIO “VGN-TT15/TT16/TT17” may harden or break, depending on the usage.

For customers with headphones supplied with the above mentioned Walkman and VAIO models, which are displaying the above symptom, please contact your nearest Sony Service Center. Sony will exchange the headphones free of charge.

Applicable Models
  • Walkman - NWZ-S736F/-S738F/-S739F
  • VAIO - VGN-TT15TN/-TT15SN/-TT15GN/-TT16TN/-TT16LN/-TT16MN/-TT16SN/-TT16GN/-TT17GN

How to Confirm the Model Number

For Walkman NWZ-S736F/-S738F/-S739F:

Please check the model number indicated on the rear side of the unit.

walkman

For VAIO VGN-TT15TN/-TT15SN/-TT15GN/-TT16TN/-TT16LN/-TT16MN/-TT16SN/-TT16GN/-TT17G:

Please check the model number indicated on the bottom right hand corner of the LCD screen.

vaio 

We sincerely apologize for any inconvenience this may cause. Your understanding and cooperation would be much appreciated.