Article ID : 00181630 / Last Modified : 16/08/2017

Notice for Sony product owners: Termination of YouTube service availability affecting 2012 BRAVIA TVs

Applicable Products and Categories of This Article

2016-09-01
Dear Valued Sony Customer,

It has been confirmed that the YouTube application on certain 2012 Sony BRAVIA TVs (see model list below) will experience the following symptoms: Black Screen, Freezing or an Error Message and the video will stop playing. These symptoms are not due to a fault in the TV.

As a result, from the 30th September 2016 Sony has decided to delete the YouTube icon accessible on the affected models. Therefore from this date the new YouTube application will no longer be available on those affected 2012 BRAVIA TVs.

We thank you for your understanding, and apologise for any inconvenience caused.

Please click here for the list of affected models.