Article ID : 00182011 / Last Modified : 16/08/2017

Notice: VAIO Personal Computer AC Adapter VGP-AC19V17 / VGP-AC19V18

Applicable Products and Categories of This Article

2009-10-27

Dear Valued VAIO customer,

Thank you for your continued interest in Sony products.

Sony has recently identified the possibility that the inner insulation of AC adapters with model number VGP-AC19V17 / VGP-AC19V18 may fail during use, possibly resulting in an electrical short. The affected AC adapters were included as an accessory with certain Sony all-in-one type VAIO Personal Computers, introduced between October 2007 and April 2009 (VGC-LT series, LN Series, LM Series, JS Series), as well as with the VAIO Personal Computer Docking Station, introduced between October 2005 and April 2006 (VGP-PRFE1 models).

Sony Australia will exchange the affected AC adapter for an improved AC adapter free of charge.  For further information and to confirm whether or not your model is affected, please click on the following link: https://www.sony-asia.com/support/announcement/353849.

Please do not touch any of the metallic portions of the AC adapter, the Personal Computer’s main body, docking station or the peripheral equipment attached to the Personal Computer. (You can check the location of the metallic portions here: https://www.sony-asia.com/usefulinfo/VAIO_ACAD/Photo_LinkEng.pdf).

If you have an affected AC adapter, please contact Sony Australia on Tel: 1300 13 7669.

We sincerely apologise for any inconvenience this may cause and we appreciate your understanding and co-operation.