Article ID : 00182107 / Last Modified : 16/08/2017

Notice to Owners of the Marine Pack MPK-WEB/WF for Free Checkup and Free Product Exchange

Applicable Products and Categories of This Article

2010-10-21

Thank you for your continued interest in Sony Products.

Sony has recently discovered the possibility of slight water leakage on several units of the Marine Pack MPK-WEB and MPK-WF which were used underwater with specific Cyber-shot models. The affected MPK-WEB and MPK-WF units were sold from September 2009 and February 2010 respectively.

To ensure customer satisfaction, Sony will provide a free checkup and free exchange of parts if necessary for the specified models below.

If you have any questions or require assistance, please contact your local Sony service centre. A list of the Sony service centres can be found in the Service Centres page.

We apologize for any inconvenience this may cause and your kind understanding and cooperation would be much appreciated.

[Applicable models]
Marine Pack “MPK-WEB” used with Cyber-shot “DSC-WX1” only.
Marine Pack “MPK-WF” used with Cyber-shot “DSC-W380", "DSC-W360", "DSC-W350", "DSC-W330", "DSC-W320" only.

[Applicable model serial number]
MPK-WEB: (UC) 300001 to 303400 , (AE) 500001 to 503744
MPK-WF  : (UC) 300001 to 302040 , (AE) 500001 to 503920

[How to identify the model name and serial number]
Model name and serial number are written on the label pasted on the bottom inside of the marine pack.



[Privacy policy]
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)