Article ID : 00182325 / Last Modified : 16/08/2017

Notice to Customers using Personal Audio System "XDR-DS21BT"


    Thank you for your continued interest in Sony products.

    Sony has recently discovered that the wrong "Day of Week" information may be displayed on the LCD of the Personal Audio System "XDR-DS21BT" during DAB reception.

    To ensure customer satisfaction, Sony will repair without charge, any Personal Audio Systems which contain the wrong day of week information, please contact a Sony service center for more information. A list of Sony service centres can be found on the Sony service centre page.

    We apologize for any inconvenience this may have caused and thank you for your kind understanding and cooperation.

    Applicable model name
    Personal Audio System, XDR-DS21BT

    The wrong "Day of Week" information may be displayed on the LCD of the product after receiving the DAB and the setting, "Sync Time By" turns "ON".


    And alarm function of "WEEKDAY" and "WEEKEND" may not work correctly as set by  users.

    Applicable serial number
    Please click here to validate the serial number and determine if your product may be affected.

    How to check the model name and serial number
    The model name is located at the top right side of the unit.

    check model number

    The serial number is located on the label at the bottom of the unit.

    check series number

    Eligible period for free repair
    From March 6, 2014 to February 29, 2016

    Privacy policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

    *Please contact a Sony service centre if you wish to enquire, modify, erase or suspend use of your personal information provided in connection with this announcement.
    (Please be advised that in the case of erasing or suspending the use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)