Article ID : 00182687 / Last Modified : 16/08/2017

Free Exchange of Sony Universal Remote Commander (RM-V202A)

    We would like to inform you that Sony has become aware of a problem with the Sony universal remote commander (model RM-V202A) sold in the Asia-Pacific region from March 2004 until June 2005.

    The remote commander (model RM-V202A) sold during this period only works with selected Sony visual products and not with other brands of visual products, as indicated in the instruction manual. In addition, customers are not able to use the remote commander to access Teletext functions or operate cable analog set top boxes (only applicable in Australia, Hong Kong and Singapore).

    The problem has since been rectified and new shipments of the remote commander (model RM-V202A) are available now and able to function fully.

    For customers who have purchased the remote commander (model RM-V202A) during the period indicated above, we offer you a free one-for-one exchange of the same model remote commander. For details on this free exchange, please contact the Sony Customer Contact Centre on 1300 13 7669.

    We sincerely apologise for any inconvenience that this issue may cause and we thank you for your understanding and co-operation.