Article ID : 00182716 / Last Modified : 16/08/2017

Notice to Owners of the Sony PEGNZ90 CLIÉ Handheld Computer


    Dear Valued Sony CLIÉ Customer:

    An issue has been identified with the CLIÉ handheld computer, PEGNZ90/G, manufactured from October 2002 through March 2004, which incorporates an image sensor device, or CCD, that may exhibit the following condition:

    When the product is used in camera mode, the LCD panel exhibits either a distorted image or no image.
    To request a repair for an affected CLIÉ handheld computer, please contact Sony Australia's Customer Contact Centre on 1300 13 7669 (Mon-Fri 9.00am – 6.00pm EST).

    *The actual repair service will be available from January 2006 (as additional production of repair parts is currently taking place).

    As part of Sony's commitment to product quality, the repair will be provided free-of-charge, within the scope of warranty or out of the scope of warranty to the owners of the above two specified CLIÉ models exhibiting the above-mentioned condition caused by the image sensor device.

    Sony sincerely apologizes for the inconvenience this may have caused and will continue to make an effort to improve its quality assurance in the future.