Sony has recently discovered that with certain units of its "Cyber-shot" DSC-T20 digital still camera, a symptom may arise in which the camera body may vibrate when it is powered on, due to a mechanical failure affecting the lens, and it prevents the camera user from being able to shoot.
To ensure customer satisfaction, Sony will provide a free repair service when this symptom occurs within certain units covered by the serial numbers indicated in the serial number validation box below.
We apologise for any inconvenience this may cause. Your understanding and cooperation would be much appreciated.
Symptom and cause
The camera body may vibrate when powered on, due to a mechanical failure affecting the lens. This prevents the camera user from being able to shoot.
Digital Still Camera "Cyber-shot" DSC-T20.
How to check the model name and serial number
The model name and serial number are indicated on a sticker located at the bottom of the camera.
Applicable serial number
To determine whether your DSC-T20 camera purchased in Asia Pacific region may be affected, click here to validate the serial number.
Serial No. Range
|DSC-T20/B||AU2||2257001 - 2501900|
|DSC-T20/P||AU2||2258851 - 2485700|
|DSC-T20/S||AU2||2261851 - 2501500|
|DSC-T20/W||AU2||2265751 - 2502100|
Period of free repair service
From 17th July 2008 to 16th July 2012.
*Please be notified that the camera mode settings and/or the recorded memory data may be initialised during the repair. Please make a backup of your camera's internal memory data prior to sending it to your local Sony service centre.
For any questions, please contact your local Sony service centre. A list of the Sony service centres can be found in the service centres' page.
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information..
*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspense to use your personal information provided in connection with this announcement. (Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.