Article ID : 00182729 / Last Modified : 16/08/2017

Notice to Owners of Digital Still Camera "Cyber-shot" DSC-T20


    Sony has recently discovered that with certain units of its "Cyber-shot" DSC-T20 digital still camera, a symptom may arise in which the camera body may vibrate when it is powered on, due to a mechanical failure affecting the lens, and it prevents the camera user from being able to shoot.

    To ensure customer satisfaction, Sony will provide a free repair service when this symptom occurs within certain units covered by the serial numbers indicated in the serial number validation box below.

    We apologise for any inconvenience this may cause. Your understanding and cooperation would be much appreciated.

    Symptom and cause
    The camera body may vibrate when powered on, due to a mechanical failure affecting the lens. This prevents the camera user from being able to shoot.

    Applicable model
    Digital Still Camera "Cyber-shot" DSC-T20.

    How to check the model name and serial number
    The model name and serial number are indicated on a sticker located at the bottom of the camera.

    Applicable serial number
    To determine whether your DSC-T20 camera purchased in Asia Pacific region may be affected, click here to validate the serial number.

    Model Name


    Serial No. Range

    DSC-T20/B AU2 2257001 - 2501900
    DSC-T20/P AU2 2258851 - 2485700
    DSC-T20/S AU2 2261851 - 2501500
    DSC-T20/W AU2 2265751 - 2502100

    Period of free repair service
    From 17th July 2008 to 16th July 2012.

    *Please be notified that the camera mode settings and/or the recorded memory data may be initialised during the repair. Please make a backup of your camera's internal memory data prior to sending it to your local Sony service centre.

    For any questions, please contact your local Sony service centre. A list of the Sony service centres can be found in the service centres' page.

    Privacy policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information..

    With regard to Sony's policy of handling the personal information, please refer to "Sony Privacy Policy"

    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspense to use your personal information provided in connection with this announcement.  (Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.