Article ID : 00182755 / Last Modified : 16/08/2017

Announcement to Sony DVD+RW Disc Users

    Sony has recently discovered problems affecting some of Sony DVD+RW blank discs that may not be writable or readable.

    Due to oxidation of the element used in the protective layer of the disc, some discoloration in the form of black spots may appear on the disc, rendering it unable to write or read.

    Some of the discs were bundled with our DVD+RW Rewritable Drives and other discs were sold independently.

    Only Sony DVD+RW discs with the model numbers and production lot number listed below may be affected. All other Sony discs sold in this country are not affected.

    We ask customers who have the affected discs to contact our Sony Customer Centre indicated below for further details. We will exchange each affected disc sold from March 2003 in Australia, with a new one, free of charge. Discs are available for exchange from today onwards.

    Sony sincerely regrets causing this inconvenience to customers and we ask you for your understanding and cooperation.

    Affected Products

    1) Sony DVD+RW blank disc with the following production lot numbers are affected:

    Package Photo Model Production Lot
    DPW47L1 V3102045B10

    2) Sony DVD+RW Rewritable Drives with the following model numbers may come bundled with the Sony DVD+RW listed above :
    • DRU500A
    • DRU500AX
    • DRX500UL
    • DRX500ULX

    How to Identify the Production Lot Number on the Disc
    The production lot number can be found at the centre of the disc.
    Contact : Sony Australia Customer Contact Centre
    Telephone: 1300 13 7669
    Open from Monday to Friday 9.00am – 6.00pm