Article ID : 00182759 / Last Modified : 16/08/2017

DSTHD500 High Definition Set Top Box software upgrade

    Due to a minor change in broadcast transmissions within Australia, Sony wishes to advise customers, in order to adapt to this change, a minor software upgrade is required to one of its STB models; DST HD500.

    Without this upgrade, customers may experience a momentary loss of picture when changing between channels which, is remedied by powering off the unit.

    It is important to note that very few customers may experience this problem, however, if this does occur to your Sony STB Model DSTHD500, or you are unsure whether you require an upgrade, please contact our call centre for further assistance or to arrange for the software update at:

    Sony Australia Customer Contact Centre: 1300 13 7669

    We sincerely regret any inconvenience this may cause to our customers. Thank you for your understanding and cooperation.

    PIM statement
    Personal information, such as your name and mailing address, provided to the contact above will be kept and used only for the above purpose. The information may be disclosed to the third party subcontractors that operate such service on behalf of Sony, but will be strictly controlled and will not be used for any other purposes.