Article ID : 00191668 / Last Modified : 22/12/2017

Wireless Speaker Doesn't Respond to Voice Commands

Applicable Products and Categories of This Article

Follow these steps if the wireless speaker isn't responding to any voice commands.

  1. Depending on the location of your wireless speaker, the ambient conditions may prevent the speaker from detecting the voice command. Avoid placing the speaker in a noisy place or a place that is exposed to strong winds or echoes (sound reflections).
  2. Make sure that the built-in microphones aren't blocked.
  3. Instead of giving the voice command, try performing the equivalent touch-free gesture.
  4. You may have given the voice command too quickly for your wireless speaker to detect. Try talking to the speaker a little more slowly.
  5. The built-in microphones of your wireless speaker may be disabled. Press the (microphone off) button.