Device discovery fails on the TV Control Setup with Amazon Alexa app in the TV with the speaker.
You cannot perform device discovery on an Amazon Alexa-enabled device with the TV Control Setup with Amazon Alexa App in the TV.
IMPORTANT: This article only applies to specific products, country and/or operating systems. For the applicable products, please check the Applicable Products and Categories section of this article. For the applicable countries/regions and operating systems, please refer to the article below.
Countries and regions where Sony's Android TV™ supports Amazon Alexa-enabled devices
Check the following.
- Check that Sony's Android TV™ skill is enabled in the Amazon Alexa app.
NOTE: The Amazon Alexa app is a mobile application provided by Amazon. - Check that the same Google account is used to log in to the TV Control Setup with Amazon Alexa app and Amazon Alexa app after enabling Sony's Android TV skill.
- Perform device discovery from the Amazon Alexa-enabled device.
*Android TV is a trademark of Google LLC.
*Amazon and Alexa are trademarks of Amazon.com, Inc. or its affiliates.
Visit our Community and share your experiences and solutions with other Sony customers
For information on Sony warranties
To contact our Spare Parts Distributor
Contact your Sony Support team
Never miss an update again! Find information and receive instant notifications about your product
