Device discovery fails on the TV Control Setup with Amazon Alexa app in the TV with the speaker.
You cannot perform device discovery on an Amazon Alexa-enabled device with the TV Control Setup with Amazon Alexa App in the TV.
IMPORTANT: This article only applies to specific products, country and/or operating systems. For the applicable products, please check the Applicable Products and Categories section of this article. For the applicable countries/regions and operating systems, please refer to the article below.
Countries and regions where Sony's Android TV™ supports Amazon Alexa-enabled devices
Check the following.
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Connect the TV to the Amazon Alexa app. For the procedure, refer to:
Connect your Android TV to the Amazon Alexa app
NOTE: The Amazon Alexa app is a mobile application provided by Amazon. -
Check if you can operate the TV with the Amazon Alexa-enabled device. For example, face the Amazon Alexa-enabled device and say “Alexa, turn off (the name of the TV you set up)”.
Please note below if Amazon Alexa-enabled device fail to discover the TV.
- Check that Sony's Android TV skill is enabled in the Amazon Alexa app.
- Check that the same Google account is used to log in to the TV Control Setup with Amazon Alexa app and Amazon Alexa app after enabling Sony's Android TV skill.
*Amazon and Alexa are trademarks of Amazon.com, Inc. or its affiliates.
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