Article ID : 00234922 / Last Modified : 10/07/2020

The WebLink displays an error or USB connection is not detected

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If the WebLink function cannot be used, check the following.

    Are any of the errors below displayed?

    • USB device not supported. For detail on the compatible devices, visit the support site on the last page in the supplied manual
    • USB device not supported

    Install the WebLink Host app to your smartphone from the abaltatech website.
    If you have already installed the WebLink Host app, restart your smartphone and reconnect the USB cable.

    Are you using an iPhone and the USB connection cannot be detected?

    If the iPhone is locked, the USB connection cannot be detected.
    Unlock your iPhone to solve this. 

    Are you using an iPhone and see this error?

    • "Resume a WebLink compatible app to continue" is displayed while using the WebLink app

    Keep the Web Link app in the foreground of the screen while using the WebLink function.