Article ID : S500007190 / Last Modified : 11/04/2018

Why does the following message "S.M.A.R.T Failure Predicted on Hard Disk..." appears at startup (SMART)?

    Why does the following message appear at startup (SMART): "S.M.A.R.T Failure Predicted on Hard Disk WARNING: Immediately back-up your data and replace your hard disk drive. A failure may be imminent." ?

    This computer supports the S.M.A.R.T function. This message notifies users that the S.M.A.R.T function detected a hard disk failure .When this message appears, you will not be able to access to your hard disk drive in a short time if you continue to use it. You must change your hard disk drive. Back up your data immediately, and contact the technical center for repair.

    [Remarks]
    Sony does not have a service to backup data from the hard drive.