Article ID : S500007190 / Last Modified : 11/04/2018Print

Why does the following message "S.M.A.R.T Failure Predicted on Hard Disk..." appears at startup (SMART)?

    Why does the following message appear at startup (SMART): "S.M.A.R.T Failure Predicted on Hard Disk WARNING: Immediately back-up your data and replace your hard disk drive. A failure may be imminent." ?

    This computer supports the S.M.A.R.T function. This message notifies users that the S.M.A.R.T function detected a hard disk failure .When this message appears, you will not be able to access to your hard disk drive in a short time if you continue to use it. You must change your hard disk drive. Back up your data immediately, and contact the technical center for repair.

    Sony does not have a service to backup data from the hard drive.