Article ID : S500013000 / Last Modified : 11/04/2018

Why does the Optical Drive stop responding after inserting a Video CD?

The Optical Drive stops responding after inserting a Video CD.

Applicable Products and Categories of This Article

This problem occurs is due to the Sonic Writing PxEngine of Drag'n Drop CD+DVD.
Please refer to the following steps to check the version of Sonic Writing PxEngine:

1.  Right-click Drag'n Drop CD+DVD on right side of the taskbar and click About Drag'n Drop CD+DVD.
2.  Check the Writing Engine Version.

3.  If the Sonic Writing Engine Version is version 1.6.17.502, please click here to upgrade the Sonic Writing PxEngine.