Article ID : 00229198 / Last Modified : 11/06/2020

Check the status of the speaker’s BLUETOOTH indicator.

    Note: Before starting the troubleshooting steps, make sure that the pairing procedures are performed correctly by referring to the FAQs below first.:


    If you are unable to pair the wireless speaker with your device, follow the steps below:

    1. Delete the Bluetooth device information of your playback device.

      The method of operation varies depending on the playback device. For details, refer to the How to delete the Bluetooth device information of your playback device article.

      If the speaker type isn’t listed in the Bluetooth device information on the playback device, proceed to step 2.

    2. Initialize the speaker.

      With the speaker turned on, press the – (volume minus) button and then press and hold the (power) / PAIRING button for at least 5 seconds. The power will turn off when initialization is complete.

      NOTE: Initializing the speaker resets the volume control, etc. to factory settings and deletes all pairing (device registration) information. As the location of the buttons on the speaker varies depending on the product, please see the instruction manual included for details.

      Example for SRS-XB22

      Image indicating SRS-XB22 volume and power/PAIRING button

      Example for SRS-XB12
      Image indicating SRS-XB12 volume and power/PAIRING button

    3. Turn the speaker on and check the status of the Bluetooth indicator.

      Example for SRS-XB22
      Image indicating SRS-XB22 Bluetooth indicator

      Example for SRS-XB12
      Image indicating SRS-XB12 Bluetooth indicator


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