Article ID : 00186603 / Last Modified : 28/12/2018

The Wi-Fi signal drops or intermittently disconnects. (For Android TV™)

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IMPORTANT: This Answer is for Android TV. For TVs other than Android TV, refer to The Wi-Fi signal drops or intermittently disconnects. (For TVs other than Android TV)  

If the Wi‑Fi signal occasionally or frequently disconnects, first check the network icon status in the TV menu screen. After checking the network icon status, the cause may be a symptom below.
Choose your TV and try the following.


 

Android 8.0 Oreo

  1. Press the HOME button on the remote control. 
  2. Select  Apps, then select Help.
    NOTE: You can also display the Help screen by pressing the HELP button on the remote control. 
  3. Select View network status in Troubleshooting and system information category, then press the Enter button.
  4. Check Signal strength icon status.


    Check the connection status in the following table and check the corresponding confirmation items below.
    Signal strength iconWi-Fi connection status / confirmation items
    Signal: Strong
    Signal: Weak
    Check the confirmation items 1, 2, 3, 5, and 6 below.

NOTE: If the TV cannot connect to Wi-Fi at all, refer to The Android TV cannot be connected to the Internet: how to perform a network diagnosis

 

Android 7.0 Nougat or earlier

  1. Press the Home button on the remote control.
  2. Scroll down to Settings category.
  3. Check the network icon status.

    Image

    Check the connection status in the following table and check the corresponding confirmation items below.
     

    Network icon

    Wi-Fi connection status / confirmation items

    The Wi-Fi signal strength is weak. Check items 1, 2, 3, 5, and 6.
    The TV is not connected to a Wi-Fi router. Check items 4 and 5.
    The TV is connected to a Wi-Fi router, but the Internet is not connected. Check item 4.

    NOTE: If the TV cannot connect to Wi-Fi at all, refer to The Android TV cannot be connected to the Internet: how to perform a network diagnosis
     

Confirmation items

  1. The Wi-Fi signal strength is weak.
    If the signal is weak, signal drops might be reduced by placing the Wi-Fi router close to the TV.
  2. The TV is too close to the router.
    If the TV and router are too close, communication may not work.  
    We recommend that you keep the distance between the TV and router at more than 1 meter.
  3. Other Wi-Fi devices are used in the same network.
    If other devices download large-sized files such as videos, the network speed might slow down. In this case, we recommend that you stop downloading videos.
  4. Reset the TV / router / modem
    By resetting these devices, the Wi-Fi signal connectivity might be improved.
    To reset the TV, refer to How to restart (reset) an Android TV?
    To reset the router or mode, refer to the operating instructions of the device.
  5. Interference from other wireless devices, electric equipment, or the environment
    If many wireless devices or electric equipment such as microwaves are used at home,
    the Wi-Fi performance of the TV may be affected.
    Try to turn off these wireless / electric devices or keep them away from the TV.
    Electromagnetic interference may also occur depending on the environment in which the TV is installed. If you can change the environment, change the installation location and check if the performance improves.
     

     Devices that may cause electromagnetic interference

    Environments that may cause electromagnetic interference 

     - microwave ovens 
     - cordless phones
     - Bluetooth devices
     - garage door openers 
     - wireless toys, etc
     - Places that generate electromagnetic interference such as near large transmission lines 
     - Places that generate static electricity
     - Places where the walls, desks, or doors have metal surfaces, etc.
     
  6. Frequency band setting of the Wi-Fi router
    Depending on the Wi-Fi router, both 2.4 GHz and 5 GHz frequencies may be available.
    We recommend that you use the 5 GHz frequency band if it is available.

    If you continue to experience network issues after following all of the steps above, we recommend using a wired LAN connection from your modem or router.

NOTE: If the TV cannot connect to Wi-Fi at all, refer to The Android TV cannot be connected to the Internet: how to perform a network diagnosis

 


*Android and Android TV are trademarks of Google LLC; Oreo is a trademark of Mondelez International, Inc. group.