Creators' Cloud logo
    Creators' App

    Uploading from the camera to the cloud does not start.

    If uploading from the camera to the cloud does not start even when the camera's power switch is set from OFF to ON, check the following.

    • Public Wi-Fi that requires web authentication cannot be used. Make settings to use the Wi-Fi in your home or office, etc.
    • If the camera is not linked with the cloud, follow the method described in "Linking the camera with the cloud" and establish the link.
    • Check that (Network) → [Creators' Cloud] → [Cloud Connection] is [On] in the camera MENU.
    • Check whether the camera has a stable connection with Wi-Fi. If (Wi-Fi connected, communication status good) is displayed on the camera monitor, the connection with Wi-Fi is stable. If the signal strength is insufficient, move to a place with a stronger signal, etc.
    • Check that (Cloud) is displayed on the camera monitor. If the orange (Error with cloud) is displayed, the camera is not connected to the cloud. Follow the method described in "[An error occurred in the camera.] is displayed on the smartphone and [Correctly set the area/date and time.] is displayed on the camera during operations to link the camera with the cloud." and reconnect the camera.
    • Check that the Cloud Upload function of Creators' App is ON. If (Cameras) → [Camera Settings] → [Cloud Function] → [Cloud Function Available] [Cloud Upload ON] is displayed in Creators' App, the function is ready. If it is not displayed, check that your camera is a supported camera, and then link the camera with the cloud and set Cloud Upload to ON.
    • It takes about 1 minute for uploading to start. When uploading is complete, (Complete) is displayed in Creators' App and Creators' Cloud Web. If uploading does not start even after waiting for a bit, check whether (Complete) is displayed.
      Cloud screen of the app. The "Complete" icon in the upper right of the screen is highlighted.
    • Check that the image settings (file extension, shot mark, rating, protect) for the images to be uploaded are correct, using (Cameras) → [Camera Settings] → [Cloud Function] → [Cloud Upload] of Creators' App.
    • If connection is still not possible after trying the above, try connecting again later.