NOTE: Some Blu-ray Disc players may display the error Cannot operate this disc or No Disc Error.
Follow the steps below to troubleshoot:
- Make sure the inserted disc is compatible.
- Make sure the inserted disc is compatible with the Blu-ray Disc player.
- The region code on the Blu-ray Disc or DVD may not be matching with the region code of the Blu-ray Disc player. Please check the details of your disc. For details see the FAQ below.
- Confirm whether the problem is with the disc itself by attempting to play a different disc.
- Make sure the other disc is as similar as possible to the first.
- If you do not have a different disc, try using a different player.
- If playing a DVD content was created on another device, make sure the disc has been properly finalized.
- If playing a 3D Blu-ray Disc movie, make sure the HDMI cable being used is a high quality, Hi-Speed HDMI cable. These type of cables are available through the Sony Store.
- Make sure the state of the disk.
WARNING: There is a risk of hardware damage. Do not use cleaning discs or disc/lens cleaners (including wet or spray types). These may cause the apparatus to malfunction.
- If the top of the disc tray is dirty, wipe it using a soft dry cloth before placing the disc on the tray.
- If there are any fingerprints, stains, or dust on the playing side of the disc, gently wipe it with a soft dry cloth, taking care not to scratch the disc.
- The disc may be upside down. Insert the disc with the playback side facing down.
- Make sure the settings of the Blu-ray Disc player.
- Reset the BD player:
- Remove the disc from the Blu-ray Disc player.
- Turn off the Blu-ray Disc player.
- Unplug the power cord of the Blu-ray Disc player from the electrical outlet.
- Let the player remain without power for one minute.
- Plug the power cord back into the electrical outlet.
- Turn on the Blu-ray Disc player.
- Make sure that the Parental Control settings are not set to On. Parental control settings can prevent certain discs from being played.
- Make sure that BD ROM 24P Output setting is set to Off. If this setting is set to On and a TV that does not support this setting is being used, the TV screen will be blank or not show a picture.
- Make sure that the output video resolution setting of the Blu-ray Disc player corresponds with the TV.
- When playing a Blu-ray Disc that supports BD-Live, to enjoy additional content beyond what comes on the disc, make sure of the following:
- An Internet connection is required. Check the network settings to see if the Blu-ray Disc player is connected to the Internet.
- Set the BD Internet Connection setting in the BD/DVD Viewing Settings menu to Allow.
- If you cannot play the disc after doing as described above, set the BD Internet Connection setting to Do Not Allow, and delete any conflicting BD-Live data from the BD/DVD Viewing Settings menu. Then, return the BD Internet Connection setting to Allow, and try to play the disc again.
- Certain Blu-ray Disc players may require that a USB memory device has been properly inserted into the EXT slot of the player prior to playing the movie. If the Blu-ray Disc player being used does not have an EXT input, skip this step.
NOTE: The USB memory device may need to be re-formatted to FAT32 format or the existing files on the USB device must be deleted prior to using it with the player.
- Download and install the latest system software (firmware). This will ensure that the player is up-to-date on playback compatibility.
- If the player is connected to an active high-speed Internet connection, the latest system software update can be obtained through the Network section of the menu.
- If the player is not connected to the Internet, use a computer to download the latest system software update.
- Reset the BD player:
If you have completed all of the steps and you are unable to play any Blu-ray Disc movies, service may be required.