Article ID : 00167350 / Last Modified : 10/07/2019

Unable to pair a Bluetooth device with the Bluetooth audio system when connected to my mobile phone.

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To successfully pair the Bluetooth device, disconnect the Bluetooth device that is connected to the Bluetooth audio system and turn off the power of the device. Set the Bluetooth audio system to the pairing waiting status and try to pair with the mobile device. Turn the power to the Bluetooth device back on and try to again pair with the Bluetooth audio system.