Headphones Troubleshooting Guide

Click on the topic to view the Troubleshooting:

• No Power
  
• Cannot Charge
  
• Bluetooth pairing issues
  
• No Sound,
  or Sound is only heard from one side
  
• Audio (imbalanced sound, volume adjustment, noise)
  
• Noise Canceling is insufficient
  
• Microphone does not work
  

If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.