Article ID : 00229187 / Last Modified : 21/06/2019

There is no sound output when using a Bluetooth connection on my Glass Speaker

Applicable Products and Categories of This Article

Check the following.

  • Check that the Bluetooth indicator on the bottom of the speaker is lit.  
    image of the BLUETOOTH indicator
  • Increase the volume level of the speaker and the connected device.
  • If the speaker is connected to a computer running music software, restart the music software.
  • If an audio cable is inserted to the speaker, press the BLUETOOTH/PAIRING button on the bottom of the speaker or disconnect the device connected to the AUDIO IN port of the speaker.
  • Bluetooth connection will be disconnected if music is played via the Wi-Fi network or with the (Push & Play) button.
    If the connection is not established again automatically, press the BLUETOOTH/PAIRING button on the bottom of the speaker to reconnect.
  • Turn off the Bluetooth function of the connected device, and then turn it on again.

If the issue is not resolved, delete the device information of devices connected via a Bluetooth connection, and then re-pair them.