Registering my Touchpad Remote Control or Voice Remote Control always fails.
Failed to register the Voice Remote Control function.
Follow the steps below to re-pair the remote control.
- Remove the batteries from the remote control and reinsert them.
NOTE: If battery level is low, pairing can fail. Change the batteries to new ones and try pairing again. - Set Bluetooth settings in Settings to Off, then set it to On again.
- Press the HOME button on the remote control.
- Select
Settings.
- The next steps will depend on your TV menu options:
- Select Remotes & Accessories — Bluetooth settings.
- Select Bluetooth settings.
- Select BRAVIA Settings.
- Select Bluetooth, then disable the function.
- Select Bluetooth again, then enable the function.
- If the TV and remote control are paired, unpair them. Follow the steps below to check if they are paired.
NOTE: For 2020 models except X74xxH / X75xxH Series, skip this step.- Press the HOME button on the remote control.
- Select
Settings.
- The next steps will depend on your TV menu options:
- Select Remotes & Accessories — Bluetooth settings.
- Select Remotes & Accessories.
- Select Bluetooth settings.
- Check if the device information (ex: SONY TV RC MIC 001) of the remote control is displayed.
- If the device information of the remote control is not displayed, check step 4 below.
- If the device information of the remote control is displayed, use the following procedure to unpair.
- Select the device information of the remote control.
- Select Unpair.
- Select OK.
- Re-pair the remote control.
NOTES:- If the Remote Control is registered to a different TV, turn off that TV, and then follow the steps below to reregister your Remote Control to the desired TV.
- There are two types of remote controls referred to in this answer. The microphone mark is printed on both types, as shown in this image.
- The position of the microphone button/mark may vary, depending on your region or model.
- Touchpad Remote Control
- Remote control that supports voice recognition
When using Type A (Touchpad Remote Control)
When using Type B (Remote control that supports voice recognition)
- If the steps above do not solve the problem, perform a power reset.