Article ID : 00203072 / Last Modified : 02/08/2020

4K Netflix videos are displayed in 2K when using Bluetooth headphones or audio devices.

    IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

    • For A9F, Z9F, Z9G, A9G, X95G, X85G (55, 65, 75, 85) series: To resolve this issue, please update the system software to the most recent version. For more information, refer to the How to perform a software update article. 
      NOTE: If updating the system software is not possible for some reason, follow the Temporary solution below.
    • For other models: This issue will be resolved by a future system software update. Please perform the system software update once it is available. For more information, refer to the How to perform a software update article. 
      NOTE: Until the software update becomes available, follow the Temporary solution below.

    Temporary solution:

    To watch Netflix videos in 4K, disconnect the Bluetooth audio device or use a wired connection. If a Bluetooth (A2DP) device is connected, 4K Netflix videos will not be displayed in 4K before performing the system software update referenced above.