Article ID : 00145963 / Last Modified : 18/08/2020

How do I view 4K (50/60p or 100/120p) and HDR content from an external HDMI device connected to an Android TV™?

    4K (50p/60p or 100/120p) Content:

    IMPORTANT: 4K (100p/120p) affected product is only Z8H Series.

    To play back content in 4K (50p/60p), use a High Speed HDMI cable to connect the TV to an HDMI device which supports 4K.
    To play back content in 4K (100p/120p), use an HDMI cable that supports 48Gbps to connect the TV to an HDMI device which supports 4K.

    To view 4K content with Enhanced Format (18Gbps / 18Gbps or above), follow these steps:

    NOTES: 

    1. Prepare the Premium High Speed HDMI cable which supports 18Gbps.
      NOTE: For 4K (100p/120p), prepare an HDMI cable that supports 48Gbps.
    2. Connect the HDMI cable to compatible HDMI terminal on the TV.
      NOTE: Determining if an HDMI terminal is compatible depends on the TV model. For additional details, refer to the Which HDMI terminals do support enhanced format (18Gbps) FAQ article.
    3. Set HDMI signal format to Enhanced format:
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. Select WatchingTV.
        NOTE: If WatchingTV is not shown, skip this step.
      4. Select External inputs.
      5. Select HDMI Signal format and set to Enhanced format.
        NOTE for Z8H and Z9G series: If you select HDMI IN 4, set it to Enhanced format (Dolby Vision) or Enhanced format (8K).

    HDR (High dynamic Range) Content:

    To play back content in HDR, follow the steps below.

    1. Prepare the TV which supports HDR.
      NOTES:
      • To check whether your TV supports HDR, refer to the Is my Android TV compatible with HDR? FAQ article. 
      • The 2K model W80xG series TVs only support HDR game titles of an HDMI connected PlayStation4 and HDR video of the built-in Netflix and YouTube™ Apps.
    2. Connect the HDMI device which supports HDR to the TV.
      NOTE: When you playback 4K (60p) with HDR, some HDMI terminals may not support 4K (60p). To check the compatibity of the HDMI terminal, refer to the Is my Android TV compatible with HDR? FAQ article.