Article ID : 00199543 / Last Modified : 15/11/2019

Device discovery fails on the TV Control Setup with Amazon Alexa app in the TV with the speaker.

You cannot perform device discovery on an Amazon Alexa-enabled device with the TV Control Setup with Amazon Alexa App in the TV.

    IMPORTANT: This article only applies to specific products, country and/or operating systems. For the applicable products, please check the Applicable Products and Categories section of this article. For the applicable countries/regions and operating systems, please refer to the article below.
    Countries and regions where Sony's Android TV™ supports Amazon Alexa-enabled devices

    Check the following.

    1. Connect the TV to the Amazon Alexa app. For the procedure, refer to:
      Connect your Android TV to the Amazon Alexa app
      NOTE: The Amazon Alexa app is a mobile application provided by Amazon.

    2. Check if you can operate the TV with the Amazon Alexa-enabled device. For example, face the Amazon Alexa-enabled device and say “Alexa, turn off (the name of the TV you set up)”.

    Please note below if Amazon Alexa-enabled device fail to discover the TV.

    1. Check that Sony's Android TV skill is enabled in the Amazon Alexa app.
    2. Check that the same Google account is used to log in to the TV Control Setup with Amazon Alexa app and Amazon Alexa app after enabling Sony's Android TV skill.

    *Amazon and Alexa are trademarks of Amazon.com, Inc. or its affiliates.