Article ID : 00169063 / Last Modified : 20/11/2019

Dolby Digital Plus sound does not output from the device connected with the optical digital cable.

    IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

    This is a specification of the product.
    When receiving the Dolby Digital Plus audio, the TV is designed to mute audio from the DIGITAL AUDIO (OPTICAL) OUT jack.

    NOTES:

    • If you wish to listen to sounds with Dolby Digital Plus, connect the HDMI ARC or HDMI eARC jacks on the TV and the output target device with an HDMI cable.  
    • When you use an optical digital cable to connect the devices, you can listen to sounds as Dolby Digital with the steps below.
      1. Set the TV's speaker output setting to Audio system.
        1. Press the HOME button on the remote control.
        2. Select  Settings.
        3. The next steps will depend on your TV menu options:
          • Select Display & SoundAudio outputSpeakersAudio system.
          • Select SoundSpeakersAudio system.
      2. Set the Dolby Digital Plus output setting to Dolby Digital.
        1. Press the HOME button on the remote control.
        2. Select  Settings.
        3. The next steps will depend on your TV menu options:
          • Select Display & SoundAudio outputDolby Digital Plus outputDolby Digital.
          • Select SoundSound Adjustments or SoundAdvanced settingsInput related or CommonDolby Digital Plus outputDolby Digital.