Article ID : 00252189 / Last Modified : 04/12/2020

What is BRAVIA help?

    BRAVIA Help allows you to access support and troubleshooting information, as well as helpful tutorials, directly on your TV. The latest version features regularly updated content, easily accessible and tailored to your television.

    Bravia Smarthelp

    * The design of the screen varies depending on the TV model and software version.

    How do I use BRAVIA Help?

    To enjoy BRAVIA Help, your TV must be 

    • connected to the Internet
    • updated with the latest firmware version

    Find and press the HELP button on your remote to see what BRAVIA Help has to offer.
    (The location of the HELP button might vary depending on the TV model and country)
    Remote control

    Accessing support content

    On the Help screen, you can find support content that includes tips on how to use your TV or how to troubleshoot if you're experiencing issues. Depending on your TV, you will either see Help Tiles or the Help Screen, which is shown in the screenshots below. 
    Bravia Smarthelp

    A great place to start is the Search function. You can input keywords with your voice or the on-screen keyboard. 
    Search function Bravia help

    Alternatively, BRAVIA Help has several tabs that grant you quick access to different support content. 

    Support information 

    In this tab, you can quickly enter your TV's support page that has three sections which can expand by clicking the 'Show more' button:

    • Popular articles 
    • Important information like product alerts and news about your television
    • A list of Questions & Answers (Q&A) applicable to your television

    Manual (Help Guide)

    The Help Guide contains several chapters on settings and options. It even features basic troubleshooting. There's a surprising amount of information in the Help Guide if you want to explore all the possibilities of your TV.

    Status & Diagnostics

    This panel allows you to check the system status of your TV (serial number included), view the network status and run signal diagnostics. 

    We hope that you find the enhanced BRAVIA Help function useful and invite you to visit BRAVIA Help regularly!