Is the issue resolved after turning on the Noise Canceling function?

Using the touch sensor or button on the headset, turn on the Noise Canceling function.
NOTE: The procedure or button name varies depending on the model. Here are some examples:

Example for WF-1000XM3
While wearing the headset, tap the L side touch sensor until you hear the voice guidance "Noise canceling".
In the default setting, you can switch the Noise Canceling function and Ambient Sound by tapping the L side touch sensor.

Example for WH-H910N
Press the C (custom) button repeatedly to turn on the Noise Canceling function.

If you cannot switch the Noise Canceling function:

• Yes, the issue is resolved.

  The issue was caused by the Noise Canceling function was set to Off.
  NOTE: If the Noise Canceling function is insufficient or you cannot switch to the Noise Canceling even after the setting, check if the issue is resolved after changing the headset settings on the Headphones Connect app.

• No, the issue is not resolved.

• I am not sure how to use the Touch Sensor or buttons.

Back to Main Menu