Article ID : 00288864 / Last Modified : 17/02/2023Print

My headphones (earbuds) won't connect to the Headphones Connect app or the app doesn't detect my headphones

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If this issue occurs, update your Sony | Headphones Connect app to the latest version and connect the headphones again.

    • If a new software is available for your headphones, you will be notified with a software update when you open the app, or a banner will appear at the bottom of the app

      Notice informing of software update

      Banner informing of software update

    If the issue still occurs, follow these steps and check if the issue is resolved after you complete each step.

    1. Restart the mobile device.
    2. For Truly Wireless Headphones, place the earbuds in the charging case, close the lid, and wait for a few seconds before removing them.
    3. Reset the headphones.
    4. Inititalize the headphones.