What is "VAIO Overseas Service"?
In which countries is the Service applicable?
What is the length of time during which
a product is covered by the VOS?
What is covered under the terms and
conditions of the VOS
What are the conditions of receiving the
"VAIO Overseas Service"?
What are the restrictions for receiving the VOS?
What type of support is covered by VOS?
What number should I call for Support?
What is the procedure of repair?
How long does it take to perform the repair
service?
Are the models to which this service apply
international models?
What is "VAIO Overseas Service"?
Upon purchase of this Service, repair at no charge is provided during your stay in designated countries for a certain VAIO Notebook PCs sold through Sony VAIO official distribution in Australia. The terms and conditions of the service are described in the document "Terms and Conditions: Statement for VAIO Overseas Service". The term of the service is one year from the date of purchase of the VAIO PC from Sony VAIO official distribution.
In which countries is the Service applicable?
Designated
countries where you can have your Product serviced are:
North America: US, Canada
Asia: Japan, Hong Kong, South Korea, Taiwan, Singapore, Malaysia,
Thailand, India
Oceania: New Zealand
Western Europe: Austria, Belgium, Denmark, Finland, France,
Germany, Greece, Italy, Ireland, Liechtenstein, Luxemburg, the Netherlands,
Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
Middle East: United Arab Emirates, Saudi Arabia
What is the length of time during which a product is covered by
the "VAIO Overseas Service"?
This service is valid for one year from the date of purchase of the VAIO PC from Sony VAIO official distribution in Australia. At the conclusion of the covered period, your request will be handled in the designated country under its domestic repair service policy and conditions.
What is covered under the terms and conditions of the "VAIO
Overseas Service"?
Only the PC hardware is covered. Software, cables, batteries, peripherals (i.e. AC adaptor, port replicator, docking station, Memory expansion card), pickup & delivery charges and printed material are not covered under this service.
What are the conditions of receiving the "VAIO Overseas
Service"?
What are the restrictions for receiving the "VAIO Overseas
Service"?
Power and telecommunications standards for the designated models apply for use in Australia. When using the Product in the designated countries, it is your responsibility to use the Product in compliance with these specifications. When damage is caused by use in an environment that does not meet the specifications of the Product, you will be charged for the repair. Sony will not compensate you for damage that occurs when the Product is used in an environment that does not meet the specifications of the Product.
What type of support is covered by "VAIO Overseas Service"?
Repair is provided at no charge for hardware malfunctions experienced during standard use (as stated in the instruction manual, on labels, and in other printed material included with the PC).
Power and telecommunications standards for the model types designated for this service are for use in Australia. When using the Product overseas, it is your responsibility to use the Product in compliance with these specifications. When a malfunction is caused by use in an environment that does not meet the specifications of the Products, you will be charged for the repair. Sony will not compensate you for damage that occurs when the Product is used in an environment that does not meet the specifications of the Product.
Which number should I call for Support?
Call the customer information center in the region of your location. The customer information center number list will be provided to you when you purchase this Service. Customer information center will validate if you are entitled to this service. You need to provide your name, phone number, model name and serial # of your Product.
When customer information center finds that your set requires hardware
repair, the operator will arrange the pick up service with the local
Call Centre or indicate you the location for carrying in your product
depending on the local repair service condition.
What is the procedure of repair?
After requesting repair service to local VAIO helpdesk, the repair procedure depends on the country.
How long does it take to perform the repair service?
It will take in average 2 weeks from the time you first call Sony
to request a repair. However, depending on the nature of problem,
the time needed to repair your Product could be more than 2 weeks
due to spare parts logistics.
Are the models to which this service apply international models?
No. They are for use only in Australia. Therefore, when using the
Products in the designated countries, it is your responsibility to
ensure that the Product is used in compliance with the specifications.
When the damage is caused by use in an environment that does not meet
the specifications of the Product, you will be charged for the repair.