Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Great sound!
WH1000XM4/SME 18 November 2025 by Leogal (Singapore)
Bought this because it came highly recommended by my son
Excellent at first but they don't last
WH-1000XM4 31 October 2023 by Gaffer1 (United Kingdom)
Like many others, I only write reviews when I am very happy with a product or extremely unhappy, sadly this is the latter. I purchased my WH-1000XM4 having read numerous reviews on how good the WH-1000XM4 are. Undeniably the sound quality and noise cancellation are superb. I mainly use the headphones in the office, commuting and on long haul travel, the WH-1000XM4 were ideal for this. So why the one-star review when other reviews rave about these headphones, and they win so many awards? Simple, they don't last. All the reviews and comparisons are with new headphones. After about a year and a half (outside the warranty period) the headphones developed a fault, they wouldn't reliably charge, the battery level would get stuck at 10% and when plugged in to charge the charging wouldn't activate. After a few months of struggling with this I decided to get them repaired at Sony. Having sent them in I was informed that the part required to correct this problem wasn't available, however, I could purchase a replacement pair at a discount, which I did. I have since discovered that the charging issue is a common problem, a quick internet search for "Sony WH-1000MX4 Not Charging" will bring up numerous blogs and articles describing exactly the same issue, generally after about 15 to 18 months, there are various button pressing resets that are suggested and these work for a while. But this is a fundamental flaw. For a "premium" product the components are just not adequate, and Sony does not appear to be able to source replacements. I would strongly urge anyone considering purchasing these to research how many of the glowing reviewers are still happy with the WH-1000XM4 after 18 months. If the discounted replacement pair worked, I wouldn't have written this review either but sadly after six months and very little use, this pair stopped working. Having been informed by Sony Customer Support that the replacement pair came with a 12-month warranty I wasn't too concerned. However, the Sony Customer Support have been nothing short of utterly woeful in resolving this. I have never had such a poor response from a major brand. I've purchased numerous Sony products over the past 30 years, from Walkmans, TVs, stereos and probably every model of Playstation and I have never once needed to contact customer support. After my recent experience with Sony Customer Support, the WH-1000XM4 will be my last purchase from Sony.
Excellent
Excellent
Average
5,387 Customer Reviews
Great sound and
WH-1000XM4 07 May 2026 by JulesB (Australia)
I enjoy mine so much that I persuaded my brothers to buy some
Taken from Sony.com.au
Good sound
WH-1000XM4 06 May 2026 by Poppy Ping (Australia)
Happy with my purchase this was actually a replacement set my son broke my original pair
Taken from Sony.com.au
Awsome product
WH-1000XM4 03 May 2026 by Neasey (Australia)
I do not have a pair myself i use my partners sony headphones and they are great.i use them when im working out or walking.I really really would love a pair of my own but i can not afford them. I would love for sony to gift me a pair as i would love to promote all of sonys products and continue to use them.😊🙂
Taken from Sony.com.au
Comfy to wear
WH-1000XM4 03 May 2026 by mummypdf (Australia)
I bought these to travel with and I am very happy with them. I can still hear important sounds, like "your next station" when on the train. I could not be happier with my purchase
Taken from Sony.com.au
Painless repair
WH-1000XM4 03 May 2026 by Jmms (Australia)
Got the item repaired after it was faulty. Repair was easy and reasonably fast. No issues since.
Taken from Sony.com.au
Stereo a go- go
WH-1000XM4 02 May 2026 by Music mike (Australia)
I love the crisp clarity of the glorious stereophonic sound and the effectiveness of the noise cancelling feature. Quick to charge and holds its charge for an extended period of time. Easy external swipe or tap ability to skip and pause play.
Taken from Sony.com.au
Good headphones
WH-1000XM4 02 May 2026 by Fredo12 (Australia)
Had these for few years know i thought they where bit expensive at first, i still went head and purchase them and i glad i did. The sound and bass quality is phenomenal
Taken from Sony.com.au
Sounds good 2ME
WH-1000XM4 02 May 2026 by Jax91 (Australia)
Just what the noise doctor ordered. Great quality equipment that does just what it says. Easy to set up and use.
Taken from Sony.com.au
Known issues
WH-1000XM4 01 May 2026 by Mikemac (Australia)
Sent back for a known issue under warranty (corrosion). They had a nasty electrical smell. Upgraded to bose qc gen 2 ultra's. The sonys IMO are more comfortable than the Bose.
Taken from Sony.com.au
Great Sound
WH-1000XM4 01 May 2026 by BiNGERS (Australia)
I have used these headphones since they released, still do. They are very comfortable and sound great. Great build quality.
Taken from Sony.com.au
Great all-round
WH-1000XM4 01 May 2026 by Daemon52 (Australia)
It's a fantastic option for gym goers and commuters, with outstanding noise cancellation and secure fit. The initial sound profile is good, but you can make them better with easy tuning steps in the app allowing for extremely different sound profiles without destroying quality. The only cons are the shorter battery life than the other equivalent models from other brands, the touch controls are easy to trigger leading to them needing to be disabled (please bring back buttons) and the microphones on voice calls cannot handle any wind (the XM5 solves this)
Taken from Sony.com.au
Best headphones
WH-1000XM4 01 May 2026 by MD14 (Australia)
I have had these headphones a few years now and still going strong. I take these everywhere! Great sound, great durability, great everything.
Taken from Sony.com.au
Head phones
WH-1000XM4 01 May 2026 by Stace114 (Australia)
I've had the head phones now for about 6 weeks, Noise Cancelling is really good, sound is really good, easy to connect to other items, can't wait to use these on the plane soon, great product.
Taken from Sony.com.au
Great value
WH-1000XM4 01 May 2026 by rlkb (Australia)
I bought these headphones second hand 3 years ago, and they are still going strong. The quality of the sound is excellent for the price point, as is the noise cancelling.
Taken from Sony.com.au
Timeless produc
WH-1000XM4 01 May 2026 by Crockerino (Australia)
The XM4 has stood the test of time, its convenient, high quality and practical to travel with.
Taken from Sony.com.au
Great headset
WH-1000XM4 01 May 2026 by ebuck (Australia)
Best headset i’ve owned. Great quality, Great noise cancellation and superior sound.
Taken from Sony.com.au
Great Headphone
WH-1000XM4 01 May 2026 by GerryF (Australia)
Sound is great and I like the swipes instead of pressing buttons
Taken from Sony.com.au
evolution of au
WH-1000XM4 01 May 2026 by Prof Biotech (Australia)
I bought the device three months ago and it has been a reliable companion for me at home when working and listening to music or watching movie in the evening...I hardly use loudspeakers an more. The headphones are super comfy with their soft shell and the fact that two devices can be simultaneously linked is very convenient. Noise cancellation and sound expreience are wonderful
Taken from Sony.com.au
WH1000XM4B Head
WH-1000XM4 01 May 2026 by BCOH (Australia)
I purchased the WH1000XM4B Headphones in Nashville en route to Australia the headphones replaced a Sony set that was 14 years old and the product is as good as i expect from Sony
Taken from Sony.com.au
anc mic noise
WH-1000XM4 01 May 2026 by Jrai (Australia)
Bought it about 2-3 years ago. Hardly used it... Stored in the case when not used. I used it a couple of days ago and put it back in case. It produces a high pitch noise/sound on the right ear cup. Online search indicates that it's because of sweat/water damage to the noise cancellation mic. However, the earphone has never been exposed to excessive sweat at or moisture.
Taken from Sony.com.au
Excellent
WH-1000XM4 01 May 2026 by TravisH (Australia)
Super clear, comfortable, and easy to use. I bought these to replace my Bose headphones and I'm very happy with the choice.
Taken from Sony.com.au
Good all round headset, with duel Bluetooth
WH-1000XM4 21 April 2026 by KTrain (United Kingdom)
Good battery life, comfortable, great noise cancellation - like amazing, and the sound quality is decent. The main reason I picked these over similar headphones is the dual Bluetooth feature, so I can use these on my PC for work / gaming, and then go out for a walk without having to switch Bluetooth, or put it in pairing mode then connect every time - it just does it automatically. I'd give 5 stars, but the only slight issue I have is sometimes that cool duel Bluetooth mode can override your PC and prioritize your phone. For example I used them in a work meeting, and someone phoned me mid meeting, which switch my connection from PC to phone automatically - not ideal. So I still switch Bluetooth off on my phone for meetings, but for everything else it works great (almost all other times I'd prefer it to switch to my phone so I can take the call, just not during meetings!).
Taken from argos.co.uk
Good
WH-1000XM4 21 April 2026 by Tab (United Kingdom)
I bought them for my daughter and she said they are very good
Taken from argos.co.uk
Amazing sound and ANC
WH1000XM4/SME 18 April 2026 by Joseph Patrick (Philippines)
The sound is amazing. Best sounding headphones I've used. The ANC works really well. I'm very happy with my purchase. It's so good that I've started listening to classical music.
Excellent
Excellent
Excellent
