Article ID : 00061569 / Last Modified : 11/04/2018

How to troubleshoot Bluetooth device connectivity issues in Windows 8 and 8.1.

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If you are having problems connecting a Bluetooth® technology device to the computer, such as a mouse, headphones, or phone, follow the procedure below to troubleshoot the issue: 

IMPORTANT: Not all computers have an internal Bluetooth adapter. To determine if your computer has a Bluetooth adapter, check the computer specifications.

NOTE: Because each of these steps represents a possible solution, try to setup a connection with the Bluetooth device  after each step.

  1. Download and install all Bluetooth updates available online.
  2. Verify the internal Bluetooth adapter is enabled .
  3. Verify the internal Bluetooth adapter is set to discoverable mode .
  4. Verify the Bluetooth device you wish to connect to has been turned on, is charged properly and is set to discovery mode.

    NOTE: Refer to the device manufacturer's instructions for proper configuration.

  5. The Bluetooth device may be out of range or too close. Try moving it closer or a little further away.