Article ID : 00092232 / Last Modified : 11/04/2018

The camera shakes or a strange noise is heard from the camera.

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By default the camera performs a sensor cleaning routine by shortly vibrating the sensor shift mechanism when it is turned off. This is not a malfunction.

However, if a strange noise or vibration is observed other than by this automatic cleaning, there may be a problem with internal parts such as the SteadyShot mechanism. Please try the following method:

  1. Turn off the power
  2. Remove the battery
  3. Wait for a minute
  4. Reinsert the battery
  5. Turn on the power again.

If the issue is still unresolved, the product may need to be repaired.