Voice Commands do not work on my remote control.
Prior to performing further troubleshooting steps, confirm whether the remote control has a microphone mark on the upper hand corner. Remote controls that support voice recognition will have this mark shown below.
- [A] 2015 Android TVs: Type A (Touchpad Remote Control that supports voice recognition)
- [B] 2016 Android TVs: Type B (Remote control that supports voice recognition)
NOTE: If the Mic button/voice command function does not work on your Voice command remote control after updating the TV, refer to How to re-pair your Voice command remote control to your TV
If voice recognition does not work, even when you use a remote control that supports the voice recognition function, check the following items.
-
- You need to pair your remote control to your Android TV before it will work.
The pairing method differs depending on the type of remote control. See the images above to check whether the remote control that you use is Type A or B.
- For Type A remote controls, refer to The first time that I use the Touchpad Remote Control after purchase it does not work./An animated video for the Touchpad Remote Control plays back repeatedly. .
- For Type B remote controls, follow the steps below.
-
- Press the Home button on the remote.
- Select Settings.
- Select Voice Remote Control in the NETWORK&ACCESSORIES category.
- Select Activate the
button.
- Follow the onscreen instructions.
-
[C] MIC position (This image is for Type A Touchpad Remote Control.) -
Voice recognition cannot be used in all circumstances.
-
Additional information about the different circumstances wherein the Search box does not appear, even after pressing the Microphone button on the Touchpad Remote Control is available.
-
NOTE: For TVs that do not come with a remote control as shown above, you can use one of these two alternatives to the voice recognition function of the TV.
- Use a software keyboard.
- Use the following applications on your mobile device or tablet.
- Video & TV SideView
For details about OS versions and devices that support Video & TV SideView, refer to the following page.
Select Compatible models from the items on the upper right of the page, and check the Mobile device section.
http://info.tvsideview.sony.net - Android TV Remote Control
For details about OS versions that support Android TV Remote Control, refer to the following page.
https://play.google.com/store/apps/details?id=com.google.android.tv.remote&hl=en
- Video & TV SideView