Article ID : 00114492 / Last Modified : 20/11/2019

Casting from mobile devices or computers to the TV fails.

    Each of these steps represents a possible solution to this issue, check to see if the issue is resolved after completing each step.

      1. Make sure that your device and the TV are connected to the same home network.

      2. Make sure the Google Cast Receiver or Chromecast built-in app is not disabled in Android TV™.
        1. Press the HOME button on the remote control.
        2. Select  Settings.
        3. The next steps will depend on your TV menu options:
          • Select AppsSee all appsGoogle Cast Receiver or Chromecast built-inEnable. (Android™ 9)
          • Select AppsGoogle Cast Receiver or Chromecast built-inEnable. (Android 8.0 or earlier)
      3. Clear data on Cast function apps, Android System WebView and Chromecast built-in.
        1. Press the HOME button on the remote control.
        2. Select  Settings.
        3. The next steps will depend on your TV menu options:
          • Select Apps See all apps — Cast function apps — Clear dataOK. (Android 9)
          • Select Apps— Cast function apps — Clear dataOK. (Android 8.0 or earlier)
          NOTES:
      4. Reset the TV.
        For how to reset the TV, refer to: How to restart (reset) an Android TV?

      5. Restart the device.
        NOTE: For a mobile device, temporarily turn off the mobile device, and wait approximately one minute before turning it back on.

      6. Update the TV to the latest software.
        For how to update, refer to: How do I perform Firmware/ Software Updates for my Android TV?

      7. Use the following procedure to uninstall updates for Android System WebView and Chromecast built-in.
        After uninstalling the updates, reset the TV and update these two apps to the latest version.
        1. Press the HOME button on the remote control.
        2. Select  Settings.
        3. The next steps will depend on your TV menu options:
          • Select AppsSee all appsAndroid System WebViewUninstall updatesOK. (Android 9)
          • Select AppsAndroid System WebViewUninstall updatesOK. (Android 8.0 or earlier)
        4. Do the same for Chromecast built-in as well.
        5. After uninstalling the updates, reset the TV.
        6. Update the two apps above to the latest version from the Google Play store.
      8. From My Apps in the Google Play Store app, update all of the apps installed in the TV to the latest version.

      9. Make sure that your device and the TV have the correct time settings.
        To set the date and time of the TV, refer to the following: How to adjust the date and time

      10. For mobile device only: Terminate the Chromecast-enabled (Google Cast-enabled) app on the mobile device, and restart it.
        NOTE: For details on how to terminate and restart apps, refer to the instructions manual of your mobile device.

      11. Restart the wireless router. (Unplug the router, and wait approximately one minute before reconnecting the power.)