Article ID : 00123285 / Last Modified : 21/11/2018

How to reset the Android TV to factory settings

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IMPORTANT:

  • This solution applies to Android TVs. For BRAVIA TVs other than Android TVs, refer to: How to reset the television to the original factory settings.
    Related Answer: How to check if your BRAVIA TV is an Android TV
  • Be aware that if you perform a factory reset, all of the TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) will be erased, and the TV will return to how it was at the time of purchase.
  • First try performing a Power Reset if you have not done so already. A Power Reset does not usually reset settings such as those mentioned above to factory settings.

NOTE:

  • The factory reset may take a few moments. Please wait until you are informed that the process has been completed.
  • After the Factory Reset process completes successfully, your TV proceeds into the Initial Setup wizard. You will need to agree to the Google Terms of Service and Google Privacy Policy.
  • The Touchpad pairing sequence will have to be activated again after a factory reset.

Select the status of your TV below. The operation procedure varies depending on the status of the TV.


If the Home screen can be displayed

NOTE: The display screen may differ depending on the model or OS version.

  1. Turn on the TV.
  2. Press the HOME button on the remote control.
  3. Select Settings.
  4. Select Storage & reset.
  5. Select Factory data reset.
  6. Select Erase Everything.
    NOTE: If asked to provide a password, enter the password for the Parental lock (Broadcast).
  7. Select Yes.

If the Home screen cannot be displayed (the HOME button on the remote control does not work)

If there is a response when you press the HELP button on the remote control, follow the procedure below.
NOTE: The display screen may differ depending on the model or OS version.

  1. Turn on the TV.
  2. Press the HELP button on the remote control.
  3. Select Help Guide in How to use your TV.
  4. Select Settings.
  5. Select Configuring the TV.
  6. Select TV.
  7. Select   Settings.
  8. Select Storage & reset in the TV category.
  9. Select Factory data reset.
  10. Select Erase Everything.
    NOTE: If asked to provide a password, enter the password for the Parental lock (Broadcast).
  11. Select Yes.