According to your operating system, version and settings, your turntable might not be detected by the computer or the Hi-Res Audio Recorder application.
To make sure your turntable is detected, please try the following:
- Confirm that the turntable is securely connected to an AC power socket and that the USB cable is correctly plugged in both the turntable and your computer
- Confirm that the turntable is set to ON (and not STANDBY)
- Download and install the latest updates for your computer's operating system:
- If you use Windows, select Windows Update in the Start menu
- If you use Mac OS, choose Software Update from the Apple menu, or get the update from the Mac App Store
NOTE: If you are unable to install updates to your operating system, please contact the manufacturer of your computer or its operating system (e.g. Microsoft, Apple, etc.)