Article ID : 00198368 / Last Modified : 18/04/2018

Cannot recognize or register the USB HDD for recording.

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Check the following.

  1. Make sure that the USB HDD is compatible with Sony’s Android TV for recording.
    For details, refer to the following Q&A:
    What types of USB hard disk drives are compatible with Android TV?
  2. Make sure that the USB HDD is connected to the blue USB port which is labeled HDD REC.
    NOTE: Connecting the USB HDD device via a USB hub is not supported.
  3. Make sure that the USB HDD is not recognized as Device storage.
    1. Display Storage & reset to check that the USB HDD is not recognized as Device storage.
      1. Press the Home button on the remote.
      2. Select Settings.
      3. Select Storage & reset in the TV category.
        NOTE: If the USB HDD is recognized as a recording device correctly, it is displayed as HDD for recording or nothing is displayed on the Storage & reset screen. The displaying procedures are different depending on the model or software version of the TV.  
    2. If the USB HDD is registered as Device storage (Not registered as the HDD for recording), please format the USB HDD and register it for recording with the following method.

      WARNING: There is a risk of hardware damage. Don’t remove the HDD while formatting the USB HDD.
      WARNING: There is a risk of data loss. Make sure to perform backup before formatting.
      1. Press the Home button on the remote.
      2. Select Settings.
      3. Select Storage & reset in the TV category.
      4. Select the USB HDD registered as Device storage.
      5. Select Erase & format.
      6. Select Format.
      7. Connect the USB HDD to the blue USB port which is labeled with HDD REC.
      8. When the USB drive connected message appears on the screen, then select Register for recording and press the Enter button. Then, follow the screens to complete registering of the HDD.
  4. Perform HDD performance check with the following method.
    1. Press the Home button on the remote.
    2. Select Settings.
    3. Select Recording device Setup in the Network & Accessories category.
    4. Perform HDD performance check.
  5. Disconnect and connect the USB cable for the USB HDD.
    WARNING: There is a risk of hardware damage. Before disconnecting the cable, make sure that the HDD is turned off. If the USB HDD is not turned off after waiting a while, check that the access lamp is not flashing (lit only) for disconnecting the cable. If disconnecting the cable with the access lamp flashing, it may damage the HDD.
  6. Unplug and plugin the TV power cord (mains lead).  
    WARNING: There is a risk of hardware damage. Before unplugging the cord, make sure the USB HDD is turned off. If the USB HDD is not turned off after waiting for a while, check that the access lamp is not flashing (lit only) when disconnecting the cord. If the cord is disconnected while the access lamp is flashing, it may damage the HDD.