Article ID : 00182802 / Last Modified : 04/06/2018

Android TV does not work properly after software update.

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If the issues below occur after a software update, try the applicable solution procedures.

NOTE: If the issues are not resolved even after trying the solution procedures below, return to the page that linked you here and check the other items.


  • The HOME button on the remote control does not work or the Home screen does not display
    Perform Clear cache in System software update.

    1. Press the HELP button on the remote control.
    2. Select Help Guide in How to use your TV.
    3. Select Settings.
    4. Select Configuring the TV.
    5. Select TV.
    6. Select Settings.
    7. Select Apps in the TV category.
    8. Select System software update in the System app category.
    9. Select Clear cache.
    10. Select OK.
  • Sound cuts out regularly
    Check the picture reset mode setting and change it to Off if it is On.

    1. Press the Home button on the remote control.
    2. Select Settings in the System Preferences.
    3. Select Retail mode settings.
    4. Select Picture reset mode.
    5. Set to Off.
  • TV enters demo mode
    Check the demo mode setting and change it to Off if it is On.

    To check and configure the setting, refer to How to turn off or exit the DEMO mode on the TV (Android TV / WxxxB series / XxxxB series)
  • Program guide does not display or is outdated / Recording cannot be performed
    Check the time acquisition setting and change it to On or Use network time if it is Off.
    1. Using the supplied remote, press the HOME button.
    2. Select Settings.
    3. Select Date & Time in the SYSTEM PREFERENCES category.
    4. Select Automatic date & time.
    5. Set to On, or set to Use network time.
      NOTE: If you select to set to On, set Time synchronization to Use network-provided time.
  • Recorded titles disappeared from the title list
    Check the display setting of the title list.
    1. Press the TITLE LIST button on the remote control.
      If the remote control does not have a TITLE LIST button, press the HOME button, select Title List, and press the Enter Image button.
    2. Press the ACTION MENU button on the remote control, select Filter, and press the Enter Image button.
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    3. If Non-playback or Played is off (no checkmark), press the Enter Image button to turn it on (checkmark is displayed).
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    4. Check that the titles are displayed in the Title List.
      NOTE: Make sure that ALL is selected as the genre from the menu on the left side of the screen when checking.
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