Article ID : 00182274 / Last Modified : 16/08/2017

Notice to Owners of VAIO VGN-TZ Notebooks

Applicable Products and Categories of This Article

2010-01-29
Sony has recently discovered that within certain units of its VAIO "TZ series" notebook, a symptom may arise in which the unit's plastic could be deformed in the DC jack inlet or LCD surrounding area due to extreme high temperatures. This has the potential to affect models which were sold between May 2007 and July 2008.

In order to continue to use our product safely, Sony is offering a free of charge inspection and repair service for units covered by the affected serial numbers (see below).

where the serial number is located

We apologise for any inconvenience this may cause. Your understanding and cooperation is much appreciated.

Symptom and cause
Distortion to the plastic areas around the DC jack inlet or LCD surrounding area due to extreme high temperatures.

Applicable model
VAIO "TZ series" notebook.

How to check the model name and serial number
The model name and serial number are indicated on a sticker located at the bottom of the notebook.

Applicable serial number
To determine whether your TZ series notebook purchased in Asia Pacific region may be affected, please refer to the following link to validate your serial number:

https://support.vaio.sony.co.jp/cgi-bin/checkserial/tz/en/input.cgi

For any questions or to arrange the free inspection service, please contact your local Sony service centre. A list of the Sony service centres can be found in the service centres' page.