Thank you for your continued interest in Sony products.
It has recently come to our attention that, with certain units of the Digital Still Camera "Cyber-shot" DSC-T5, released on the market in August 2005, there is a slight possibility that the metal plating on the bottom of the camera unit may warp outwards. This may have the potential to cause a minor cut or scratch to the skin of the user when it is directly touched.
To ensure customer satisfaction, Sony will offer one (1) free replacement of the bottom casing.
We apologise for any inconvenience this may cause and we appreciate your understanding and cooperation. Be assured, Sony continually strives to improve its quality standards.
Symptom and cause:
With certain DSC-T5 units, the metal plating peels away from the camera unit and warps outwards. Due to an irregularity during the initial part production, the adhesive strength of the metal plating deteriorated. As a result, there is a slight possibility that damage to the bottom casing could cause the metal plating to peel and warp outwards.
Digital Still Camera "Cyber-shot" DSC-T5
Applicable serial number:
5385951 - 5452900
Note: Although the metal plating of units other than the above serial number range may peel if dropped or exposed to other external impact, in these cases the plating would not warp.
How to confirm the model name and its serial number:
The model name and serial number are indicated on the nameplate at the bottom of the camera. Please confirm whether the model name and serial number is applicable. Customers with applicable units are requested to contact Sony Customer Service on 1300 13SONY (1300 137669)
Personal information, such as your name and mailing address, provided to the contact above will be kept and used only for the above purpose. The information may be disclosed to the third party subcontractors that provide the free replacement service on behalf of Sony but will be strictly controlled and will not be used for any other purpose.